Miracle Ford

As always, Colton did an amazing job of taking care of me! He really listens to what a customer’s needs and wants are and has great suggestions on making it work. I told him what I wanted to do and he and his wonderful team made it happen! Miracle Ford has always been there for me and I am so grateful to have an excellent hometown dealership to build such a great customer relationship with. Now, so many years later, my high school dream ride has finally come true with this beautiful new Bronco!

Had the BEST experience with Miracle Ford! After having an unpleasant experience at another dealership, being greeted by the amazing team at Miracle Ford was so appreciated. The team found me the car I wanted and had it there within 1 hour. They also moved mountains to prioritize me and show me vehicles I was interested in. Charlie, Ryan, Donnie and Dan took care of me with efficiency, effectiveness and empathy. Being a young female purchasing a car, we can sometimes feel unheard/unseen. This team made this experience so fun and easy. Looking forward to recommending this team to many. Thanks, Miracle Ford! Love you guys!

Casey is THE BEST! He made my purchase of a brand new, loaded 2024 mustang happen! This is my second vehicle that I have purchased from him, and will continue to use him again! My finance manager Morgan made everything happen quick and explained all options effectively. Sales manager Booker is the bomb too for making it happen for me! Great experience, great people, great NEW ride! Thank you all!

Just got our 2016 Diesel F-250 truck back from Miracle Ford after FOUR months and THOUSANDS of dollars’ worth of "repairs" only to have it break down again less than 24 hours later. During the 4 months, our Service Advisor was unhelpful, rude, and had zero communication. We had to go in person to try to get updates on our truck. The mechanics threw parts at it “trying” to fix it. We are not convinced that all these repairs were necessary. Miracle Ford does not care at all about their customers or properly fixing their vehicles. We talked to their Fixed Ops Director who didn't care about helping us, he only wants us to bring the truck back to the shop to get more money out of us. He told my husband this morning that their dealership didn’t NEED to work on our truck because he had 30 cars outside waiting to be worked on. We have contacted the owner twice with zero response. The only one who cared was their Customer Relations Service Manager who unfortunately doesn't have any say in fixing the situation. So RUN FAR AWAY from Miracle Ford Service Department!!! I would give zero stars if I could. (On a side note——they record all phone calls….we were not aware. And if they offer you a loaner they will use that against you during negotiations for your final bill)

So it was crazy I was at the DMV on an early afternoon and they were closed with a sign posted “At Vol State CC” me myself, I had just been at Vol State as I’m going back to school Spring 2024. So here I go back to Vol State or so I thought. I’m Driving back make a left on to the Main Street driving past Miracle and a truck peeps at me like Bubble Bee from the transformers movies and I whip my head around and catch a glimpse of used single cab white pick up. So I turn in at second entrance, I wasn’t fond of the color. But what I didn’t see was the beauty parked directly behind said white pick-up. It was everything that I was wanting in my new truck. (Mind you I had just test drove a ZR2 a few days before) but I digress. ‘Milli’ short for Milagro my new trucks name came with a single cab, XL bed, no middle seat storage and most importantly it’s was 1 of the colors of my Dallas Cowboys. Please don’t stop reading because of the Dallas Cowboys. I root for the Titans also, but I’m born-n-raised TX and just a reminder the Titans yeah they were from Houston. So Mr Clean comes out I forget their names but he had a trainee w/ him once we got back from the test drive. Mr Clean said something to the effect of “she’s going home with You today” the truck not the trainee. I didn’t know protocol about the Gong they have in the showroom and I went to gong it. Jim or has I was yelling at him that day “Jimbo” gave permission to ring it out. So I did! even though we hadn’t closed the deal yet. That’s the protocol, I still wasn’t made aware of the protocol. And time passes as it does when they go off to talk w/ Finance then Mr Clean comes back says we need my pay stubs so I bolt out the door to work to print em out and I’m back in 35 minutes after a 2nd ringing of the gong to announce my completion of the task they assigned me. This is when the Trainee informs me the Protocol of Gonging the Gong on completion of the closed deal. If your counting that’s 2 premature gongs that Miracle has allowed me. Well long story short 3rd times a charm! cuz Milli my badass lifted V8 F-150XL in Dallas Cowboy grey is parked in my driveway, leaving her tire marks in the grass. Thanks Miracle Ford for my Milagro. (That’s Miracle in Espanol by the way) Awesomely, Benjo :-)